Question 1

Where do you ship?

Accepted Answer

wood & herb → Canadaword & merch → worldwideWe may eventually ship the wood internationally, as we learn kiln drying (which is a requirement for cross-border shipping).Merch is shipped from the Print on Demand facility closest to your shipping address.Shipping rates are calculated real-time at checkout. Please read our shipping policy for full details.

Question 2

Do you accept returns or exchanges?

Accepted Answer

At this time, all sales are final. Many of our items are made in small batches or to order, so we’re unable to accept returns or exchanges.

The wood creations are living, natural objects - changes may occur over time.  Please check out this blog post to learn more about maintenance of your wooden piece to ensure longevity.

If something arrives damaged or incorrect, please reach out and we’ll make it right.

Please read our returns & refund policy for full details.

Question 3

How long does it take for my order to ship?

Accepted Answer

Most items are packed and shipped as quickly as we can, but timing can vary based on the product and season. We share any special processing notes on the product page, and you’ll get tracking details once your order is on the way.

Question 4

Do you offer local delivery or pick-up?

Accepted Answer

If you are local, there is an option at check-out for farm pick-up. At this time, pick-up is on Thursdays from 1-7PM. If you cannot pick up your order during this window, please ship your order.

Orders are shipped directly to you via UPS, Purolator, etc..

Question 5

How do your product drops work?

Accepted Answer

Our drops are small-batch and often limited. Once an item sells out, it may not return right away. Certain items, such as the wood, are one-of-a-kind pieces, so grab it if you like it! The best way to stay in the loop is to check our site often and follow along for announcements on new releases.

Question 6

How can I find out when an item is restocked?

Accepted Answer

Restocks are not always guaranteed since many of our creations are made in small quantities or as one-of-a-kind pieces. When we do have new stock, we share it through our website and social media. If something catches your eye, it’s a good idea to grab it while it’s available.