FAQs

wood & herb → Canadaword & merch → worldwideWe may eventually ship the wood internationally, as we learn kiln drying (which is a requirement for cross-border shipping).Merch is shipped from the Print on Demand facility closest to your shipping address.Shipping rates are calculated real-time at checkout. Please read our shipping policy for full details.

At this time, all sales are final. Many of our items are made in small batches or to order, so we’re unable to accept returns or exchanges. The wood creations are living, natural objects - changes may occur over time. Please check out this blog post to learn more about maintenance of your wooden piece to ensure longevity. If something arrives damaged or incorrect, please reach out and we’ll make it right. Please read our returns & refund policy for full details.

Most items are packed and shipped as quickly as we can, but timing can vary based on the product and season. We share any special processing notes on the product page, and you’ll get tracking details once your order is on the way.

If you are local, there is an option at check-out for farm pick-up. At this time, pick-up is on Thursdays from 1-7PM. If you cannot pick up your order during this window, please ship your order. Orders are shipped directly to you via UPS, Purolator, etc..

Restocks are not always guaranteed since many of our creations are made in small quantities or as one-of-a-kind pieces. When we do have new stock, we share it through our website and social media. If something catches your eye, it’s a good idea to grab it while it’s available.